Frequently Asked Questions
Everything you need to know about your Chako Lab experience.
What materials are used in Chako Lab glassware?
We use premium borosilicate glass for all our drinkware, which is thermal-shock resistant and lead-free, ensuring your beverages stay pure and safe.
How long does shipping take for home decor items?
Standard shipping typically takes 5-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
Are Chako Lab products dishwasher and microwave safe?
Most of our glass and ceramic items are dishwasher safe, though we recommend hand-washing items with gold leaf or delicate prints. Please check the 'Care Instructions' on the specific product page.
What is your return policy for damaged items?
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item. We will provide a full refund or a free replacement immediately.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location but usually range between 10-21 business days.
How can I track my order status?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to our carrier's tracking portal.