Returns & Exchanges
At Chako Lab, we want you to love your home essentials; if you are not completely satisfied, we offer a 30-day return window for items in their original packaging and unused condition.
Initiate Your Request
Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Carefully pack your Chako Lab items in their original boxes, ensuring all components and protective materials are included to prevent damage during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund back to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing